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Manager - Claims Practices
  • Key leadership role within the Claims team
  • Full time, fixed term role
  • Geelong location

About the role

The Manager, Claims Practices leads a multi-disciplinary team with accountability of the following key strategic functions;

  • Death and Dependency
  • At Risk and Vulnerable Workers
  • Worker Dispute Management
  • Policy and Claims Work Practices development

This role provides oversight and sets strategic direction of these key functions to ensure that our Agent panel are delivering services to our clients that are consistent and aligned with Worksafe’s strategic intent. This role forms part of the leadership team within the Insurance Business Unit. The Insurance Business Unit works to ensure claims are managed effectively and injured workers are returned to work at reasonable costs. The Business Unit achieves this by:

  • Providing best practice claims management infrastructure (policy, process, procedures and support)
  • Implementing, managing and maintaining systems that facilitate effective inter and intra Divisional coordination and communication

While this role is primarily focussed on oversight and delivery of the identified strategic functions, the incumbent will play an important role in supporting all IBU teams in meeting the organisation’s performance targets associated with our critical measures. This role requires flexibility, agility and responsiveness to support the achievement of business goals.

Please ensure you take a look at the Position Description provided for additional information on accountabilities for this role.

About you

  • You can demonstrate an understanding of legislative and parliamentary processes and the Victorian workers compensation legislation and guidelines, particularly in relation to Rehabilitation and Compensation
  • You are a proven leader with strong leadership and team engagement skills
  • You have strong knowledge of claims management processes and relevant systems
  • You are outcome focused with the ability to deliver multiple programs and work on complex tasks
  • You can interpret and effectively translate policy into operational processes, procedures and practices

Working with Us

We pride ourselves on being a great place to work and offer flexibility to facilitate work/life balance.

WorkSafe employees enjoy: Discounted Gym & Pool Memberships | WELL Rated Building | Group Training & Yoga Classes | Very active Social Club | Pool & Table Tennis | Sparkling Water | Discounted Prescription Eyewear | Career Opportunities and Working for your Community!

What’s next?

Applications close 11:00pm, Monday 30th September 2019. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with Australian Citizenship or Permanent Residency may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Gemma Simpson on 03 9940 4531.

About Us

WorkSafe Victoria plays a critical role in the lives of Victorian employers and workers - as the state’s health and safety regulator and as the manager of Victoria’s workers compensation scheme. In both capacities, employers and workers are at the heart of our service.

Our aim is to keep all workplaces healthy and safe, and to deliver high quality care and treatment when workers are injured.

Our future

To meet the challenge, WorkSafe has begun modernising its services. We’re aiming to provide an inclusive, empathetic and tailored service for every Victorian who comes into contact with WorkSafe, and embed a proactive, prevention-led approach to health and safety in every workplace across Victoria by 2030.

Like wearing a seatbelt or putting on sunscreen, “prevention-led” thinking will become automatic every time Victorians step into the workplace.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.

Job Ref: GS000159
Submitted: 12-09-2019

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