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CRM Learning & Capability Consultant
  • $101,279 per annum + Superannuation
  • Fixed term position till 30 June 2022
  • Geelong location

About the role

We currently have an exciting fixed term opportunity working across WorkSafe Victoria's Strategy transformation projects that are deploying a new CRM (Saleforce) system to WorkSafe staff and other key stakeholders. As a CRM Learning & Capability Consultant, you will be working collaboratively with the Project Manager and Deployment Team, and will be responsible for designing, developing and implementing learning solutions that build organisational capability and support WorkSafe's business strategy and outcomes.

At WorkSafe we're dedicated to supporting all Victorians to be healthy and safe and to recover from any workplace injury or illness as quickly as possible. Our passion for safety and wellbeing is what unites us.

Key responsibilities for this role will include:

  • Partnering with business Subject Matter Experts to create learning content that is engaging and relevant
  • Translating the Training Needs Analysis (TNA) into a fit-for-purpose training curriculum, lesson plan and content development plans
  • Act as a coordination point for the project to integrate content and develop CRM (Salesforce) assets (materials/documents) as required
  • Responsible for co-facilitation of end-to-end group user training with the business Subject Matter Expert (SME)
  • Responsible for other ad hoc support and facilitation related to knowledge transfer, including train-the-trainer, as required

 Please ensure you take a look at the Position Description provided for additional information on accountabilities for this role.

 About you

As a member of the Strategy team you will be passionate about people and how change and systems can benefit how people work and engage with others. You are a highly organised and collaborative team player who shares knowledge with other team members, with a hands-on approach.

  • You will be able to take an agile approach to resolve specific problems as they arise and continually tailor training approach as necessary throughout the deployment process.
  • Experienced in develop training materials, delivering hands-on CRM (Salesforce) training to end users, and able to measure the effectiveness of the training.
  • Experience in developing innovative learning strategies / solutions for a varied range of audiences
  • Ability to engage and build rapport quickly and easily with a diverse range of stakeholders
  • Strong training expertise in business process context
  • Experience in delivering training within government organisations is desirable
  • Must be open to flexible schedule/hours and have the ability to travel State wide if required


  • Certificate in Training & Assessment

Working with Us

We pride ourselves on being a great place to work and offer flexibility to facilitate work/life balance. People who are seeking part-time or job share arrangements are encouraged to apply.

What's next?

Applications close 11:00pm, Wednesday 26th January 2022. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Nadia Cardozo at .

About Us

At WorkSafe our passion for the wellbeing of Victorian workers brings us together. Our people come from a wide range of professions and with no two days ever being the same, diverse thinking comes naturally to us. As we build the WorkSafe of the future we're committed to delivering industry best practice to our people, our customers and the community. 

Our future

Our goals are to embed in every workplace a proactive, prevention-first approach to health and safety across the state, and to provide a personalised, tailored service for every Victorian who comes into contact with WorkSafe.

Like wearing a seatbelt or putting on sunscreen, "prevention-first" thinking will become automatic every time Victorians step into the workplace.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve



Job Ref: NC000060
Submitted: 12-01-2022
Applications Close: Wednesday, 26 Jan 2022
Contact: Nadia Cardozo
Salary/Rate: Band 7 - $101,279 per annum + Superannuation

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