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Impairment Benefit Analyst
  • $123,435 per annum + superannuation
  • Full time, Permanent role
  • Geelong

About the role

The Insurance Business Unit of WorkSafe Victoria works to ensure claims are managed effectively and injured workers are returned to safe and sustainable work.

The purpose the Impairment Benefit Analyst is to work with and oversee the Agent Panel in relation to the management of impairment benefit claims. This is to ensure that impairment benefit claims are properly assessed in accordance with the AMA Guides and relevant legislation to ensure timely receipt of entitlement by workers.

  • Monitors agent performance against the performance measures and provides feedback on improvement opportunities or implementing of corrective plans.
  • Collating and analysing data to present to Team Manager and organisational stakeholders.
  • Providing guidance and support to Agents, internal and external stakeholders on impairment benefit claim management.
  • Identifying opportunities to improve performance and developing and implementing programs, policies and measures to address these opportunities.
  • Supporting all IBU teams in meeting the organisation’s performance targets associated with our critical measures.

Please ensure you take a look at the Position Description provided for additional information on accountabilities for this role. 

About you

You are an Impairments expert who is looking for a challenge and to make a difference. You have a passion for assisting the Victorian community and are driven to provide the highest level of service.

  • You will be an experienced claims management professional with a working knowledge managing compensation work injuries and claims management.
  • You will be a clear communicator and have experience liaising with a diverse range of stakeholders internally and externally.
  • Proven analytical and problem solving skills.
  • Effectively translate policy into operational processes, procedures and practices to your target audience.
  • Assist in the facilitation, development & Implementation of AMA4 training for agents and AMA Victoria.
  • You will demonstrate flexibility, agility and responsiveness to support the achievement of business goals.

Working with Us

We pride ourselves on being a great place to work and offer flexibility to facilitate work/life balance.

What’s next?

Applications close 11:00pm, Friday 28th January 2022. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with Australian Citizenship or Permanent Residency may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Talent Acquisition Specialist, Sangeeta Devaraj via email

About Us

WorkSafe Victoria plays a critical role in the lives of Victorian employers and workers - as the state’s health and safety regulator and as the manager of Victoria’s workers compensation scheme. In both capacities, employers and workers are at the heart of our service.

Our aim is to keep all workplaces healthy and safe, and to deliver high quality care and treatment when workers are injured.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.

Our Future

Our Strategy has our core purpose front of mind; reducing workplace harm, improving outcomes for injured workers and provide community value.

We don’t shy away from the importance of our purpose to the Victorian community, that’s why we have a stated ambition to be world leading.

The outlook is a future where the system enables us to identify and mitigate potential risks and hazards before they result in harm to workers. When workers are injured the system will support the best outcomes.

Job Ref: SD000152
Submitted: 13-01-2022

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